Terms of service

Terms of Service

Last updated: 3 November 2026

Welcome to Artivale. We’re so pleased you’re here!

These Terms of Service outline the conditions that apply when browsing our website, purchasing our floral arrangements or placing a custom order.

By accessing our website or placing an order, you agree to these terms, subject to your rights under Australian law.

1. General Information

Artivale is an Australian-based floral design business specialising in artificial floral arrangements, bridal florals and decorative pieces.

Throughout these terms, "we", "us" and "our" refer to Artivale.

We reserve the right to update our website, products, pricing and these Terms of Service when necessary. Any changes will apply prospectively and will not remove rights or obligations already established under existing orders or applicable law.

2. Products & Descriptions

We take care to ensure our floral arrangements are photographed and described as accurately as possible.

Please keep in mind:

Colours may appear slightly different depending on your screen settings and lighting.
Some arrangements are individually styled, meaning slight variations in flower placement and positioning may occur.
Product measurements are approximate unless otherwise stated.
Artificial flowers may require gentle adjustment after unpacking to achieve their intended shape.

We encourage customers to review all product photographs, descriptions, measurements and available options before purchasing.

Any significant changes to a product or agreed custom arrangement will be communicated to the customer where appropriate.

3. Pricing & Payments

All prices displayed on our website are in Australian dollars (AUD).

Prices are subject to change without notice, but any changes will not affect orders already accepted at an agreed price.

Shipping and delivery charges are calculated separately and displayed or confirmed before payment.

All standard website orders must be paid in full at checkout using the payment methods available.

Orders will only be processed once payment has been successfully received or otherwise confirmed.

4. Custom & Made-to-Order Arrangements

We offer custom floral arrangements for customers who would like something created specifically for their home, business, wedding or special occasion.

Custom orders are prepared according to the colours, flowers, sizing and design preferences agreed upon before work begins.

Once a custom order has been confirmed and preparation has commenced, changes or cancellations may not always be possible.

We ask that any changes be requested as early as possible, preferably at least 24 hours before the agreed completion or collection date.

Additional charges may apply where changes require extra materials, additional work or adjustments to the original design.

Any changes to the agreed price will be discussed before additional work proceeds.

5. Custom Order Deposits

A deposit may be required to confirm a custom order and secure the materials or preparation time needed.

The deposit amount and any remaining balance will be communicated before the order is confirmed.

Deposits are applied towards the total order value.

If a customer requests cancellation after work has commenced, Artivale may retain reasonable amounts relating to work completed, materials purchased or other genuine costs incurred, where permitted by law and the agreed order terms.

Any remaining amount payable or refundable will be assessed according to the circumstances of the order and applicable Australian law.

6. Vase Colours & Product Options

Where available, customers may select their preferred vase colour in black or white.

Please ensure you select the correct vase colour, arrangement size and any other available options before placing your order.

Changes requested after an order has been confirmed are subject to availability and may not always be possible.

Please note that certain larger arrangements require special packaging and may arrive with the flowers and vase packaged separately.

Details of these requirements will be provided on the relevant product pages.

7. Shipping & Delivery

Artivale offers Australia-wide shipping on eligible floral arrangements, along with local pickup and delivery options where available.

Shipping charges depend on factors including the arrangement's size, weight, quantity and delivery destination.

Customers are responsible for providing accurate delivery information when placing an order.

Delivery timeframes are estimates and may be affected by courier schedules, location and circumstances outside our reasonable control.

Where a delivery issue occurs, please contact us so we can assist in investigating and resolving the matter.

For further information, please refer to our Shipping & Delivery Policy.

8. Oversized Floral Arrangements

Some larger arrangements require special handling due to their dimensions and delicate design.

Where specified, the flowers and vase may be packaged separately for transport. These arrangements will require the customer to carefully arrange the flowers in the vase upon delivery.

Certain oversized arrangements, including those designated as pickup only, are not eligible for standard postage.

Please review the Shipping & Delivery section of each product carefully before purchasing.

9. Local Pickup & Delivery

Local pickup is available by arrangement from our nominated collection location.

Customers will be contacted when their order is ready and provided with relevant collection details.

Where local delivery is available, the delivery area and any applicable charges will be communicated before the order is finalised.

Customers are responsible for ensuring the delivery information is correct and that someone is available to receive the arrangement when required.

Additional delivery charges may apply if a delivery must be rearranged due to incorrect information or an unsuccessful delivery attempt, where permitted by law.

10. Returns, Refunds & Exchanges

Due to the nature of our products, Artivale does not offer returns, refunds or exchanges for change of mind, incorrect selections or changes in personal preference.

We encourage customers to carefully consider their chosen arrangement before completing their purchase.

If an item arrives damaged, faulty, incorrect or otherwise fails to meet a consumer guarantee, customers may be entitled to a remedy under Australian Consumer Law.

Nothing in these Terms of Service limits your statutory consumer rights.

For further details, please refer to our Returns & Refunds Policy.

11. Damaged or Missing Deliveries

We carefully package our arrangements to help protect them during transportation.

If your order arrives damaged, faulty or incomplete, please contact us as soon as possible at artivaleofficial@gmail.com.

Where possible, please include your order number, photographs of the affected item and photographs of the packaging.

We may investigate delivery-related issues with the relevant courier or shipping provider.

Where required by Australian Consumer Law, Artivale will provide the appropriate remedy.

Customers are not required to purchase optional shipping protection to access their statutory consumer rights.

12. Optional Shipping Protection

Where available, customers may be offered the option to purchase additional shipping protection.

Any optional protection will be clearly identified, including its price, coverage, exclusions and applicable conditions before purchase.

Optional shipping protection is not a replacement for rights provided under Australian Consumer Law.

Customers are not required to purchase additional protection to receive remedies to which they are already legally entitled.

13. Product Care & Handling

Our artificial floral arrangements are designed for decorative use and should be handled with care.

To maintain their appearance, we recommend following the care instructions provided on each product page.

Artivale is not responsible for damage caused by improper handling, accidental breakage after delivery, misuse or failure to follow reasonable care instructions, except where required by law.

14. Order Changes & Cancellations

If you need to make changes to an existing order, please contact us as soon as possible.

We will do our best to accommodate requests where the order has not yet been completed or dispatched.

Changes may not be possible once an arrangement has been prepared, packaged or shipped.

Any cancellation or amendment fees will be reasonable, reflect applicable costs and comply with Australian law.

Artivale may need to cancel an order where a product is unavailable, payment cannot be processed or circumstances prevent us from fulfilling the order.

If we cannot fulfil an accepted order, we will contact the customer and arrange an appropriate resolution, including a refund where required.

15. Website Information & Availability

We aim to keep all website information, product availability and pricing accurate and up to date.

Occasionally, errors or inaccuracies may occur.

If an error affects an order, we will contact the customer to discuss the available options and resolve the issue in accordance with applicable law.

We reserve the right to update product listings, photographs and website content when necessary.

16. Intellectual Property

All original content on the Artivale website, including branding, photographs, product descriptions, designs and other creative materials, belongs to Artivale or its respective rights holders.

This content must not be copied, reproduced, distributed or used for commercial purposes without prior written permission.

17. Privacy & Personal Information

We respect your privacy and handle personal information in accordance with our Privacy Policy.

Information collected through our website may be used to process orders, communicate with customers, arrange delivery and provide our services.

For more information, please refer to our Privacy Policy.

18. Limitation of Liability

To the extent permitted by law, Artivale is not responsible for losses or damage arising from misuse of our products, improper handling or circumstances outside our reasonable control.

Nothing in these Terms of Service excludes, restricts or modifies any consumer guarantee, statutory right or remedy that cannot lawfully be excluded under Australian law.

19. Australian Consumer Law

Our products come with consumer guarantees under Australian Consumer Law.

Customers may be entitled to a repair, replacement, refund or other remedy where a product fails to meet the applicable consumer guarantees.

These rights apply regardless of any store policy, warranty or optional shipping protection purchased.

20. Governing Law

These Terms of Service are governed by the laws of Australia and the applicable laws of the Australian state or territory relevant to the transaction.

Nothing in these terms limits any rights or protections available under applicable consumer legislation.