Shipping & Delivery Policy

Last updated: 3 November 2026

At Artivale, every floral arrangement is carefully prepared and packaged with attention to detail. We want your shopping experience to be as seamless as possible, from placing your order to receiving your beautiful new arrangement.

Please review our Shipping & Delivery Policy before placing an order.

1. Order Processing & Delivery Timeframes

All orders are typically received within 7–14 days from the date of purchase.

This timeframe includes order preparation, packaging and delivery.

Please note that delivery timeframes are estimates and may vary depending on your location, the size of your arrangement, courier availability and circumstances outside our reasonable control.

Custom and made-to-order arrangements may require additional preparation time. Any extended timeframe will be communicated where applicable.

We appreciate your patience as we carefully prepare your arrangements.

2. Australia-Wide Shipping

Artivale offers Australia-wide shipping on eligible floral arrangements.

Shipping costs are calculated based on the size, weight, quantity and delivery destination of your order.

Available shipping methods and their associated charges will be displayed at checkout.

Some larger arrangements may require additional packaging or specialised transport due to their size and delicate nature.

If you are unsure whether an arrangement can be delivered to your location, please contact us before placing your order.

3. Large & Oversized Arrangements

Due to their size and delicate design, certain arrangements require special handling during transport.

For selected larger arrangements, the artificial flowers and vase may be packaged separately to help minimise the risk of damage during transit.

Where this applies, your arrangement will arrive unassembled, and the flowers will need to be carefully positioned and styled in the vase upon delivery.

This will be clearly indicated within the product's Shipping & Delivery information.

XXXL and Statement Arrangements

Arrangements classified as XXXL or Statement are available for local pickup only and are not eligible for standard Australia-wide shipping.

Please ensure you review the delivery restrictions on your chosen arrangement before purchasing.

4. Local Delivery

Local delivery may be available for customers within our designated delivery area.

Delivery fees, where applicable, will depend on the distance and size of the arrangement.

Local delivery availability and any associated charges will be confirmed before your order is finalised.

For larger arrangements that cannot be shipped through standard courier services, please contact us to enquire about local delivery options.

5. Local Pickup

Local pickup is available by arrangement.

Once your order is ready for collection, we will contact you to organise a suitable pickup time and provide the collection details.

We recommend bringing a suitable vehicle and ensuring that your arrangement can be transported securely, particularly for larger pieces.

Please handle your arrangement carefully during loading, transportation and unloading.

6. Packaging & Fragile Items

Our artificial floral arrangements are delicate decorative pieces, and we take care to package them appropriately for transportation.

Due to the nature of certain flowers, stems and vases, some components may be packaged separately to provide additional protection.

Upon receiving your order, we recommend:

• Carefully opening all packaging.

• Gently removing the flowers and vase.

• Checking the arrangement and vase for any visible damage.

• Carefully adjusting the flowers and stems where necessary.

• Keeping the original packaging until you have inspected your order.

Minor adjustments to the stems and flower positioning may be required after transportation.

7. Damaged or Incorrect Deliveries

While we take care when packaging our arrangements, we understand that unexpected issues may occasionally occur during transit.

If your arrangement arrives damaged, faulty or incorrect, please contact us as soon as possible at artivaleofficial@gmail.com.

To help us investigate the issue, please include:

• Your full name and order number.

• Clear photographs of the affected arrangement or vase.

• Photographs of the external and internal packaging, where possible.

• A brief description of the issue.

Please retain the original packaging where reasonably possible, as this may assist with a courier investigation.

Where appropriate, we may contact the courier to investigate damage that occurred during transportation.

Any applicable repair, replacement or refund will be handled in accordance with Australian Consumer Law.

8. Optional Shipping Protection

Where available, customers may be offered the option to purchase additional shipping protection for eligible orders.

Any optional protection will be subject to the coverage, exclusions and conditions clearly disclosed at the time of purchase.

Purchasing additional shipping protection is entirely optional and does not affect your existing rights under Australian Consumer Law.

9. Incorrect Delivery Information

Please ensure all delivery details are correct before completing your purchase.

Artivale is not responsible for additional delivery costs arising from incorrect or incomplete information provided by the customer, except where otherwise required by law.

If you notice an error in your delivery information, please contact us as soon as possible.

Once an order has been dispatched, changes to the delivery address may not be possible.

If an order needs to be redirected or redelivered due to incorrect information, additional courier charges may apply.

10. Delivery Delays

We aim for all eligible orders to arrive within the estimated 7–14 day timeframe.

However, unexpected delays may occur due to courier disruptions, severe weather, public holidays, regional delivery conditions or other circumstances outside our reasonable control.

If you believe your delivery is delayed or have concerns about your order, please contact us so we can assist.

We will work with the relevant delivery provider to investigate issues where necessary.

Nothing in this section limits your rights under Australian Consumer Law, including where an order is not delivered within a reasonable time.

11. Returns & Refunds

Artivale does not offer returns, refunds or exchanges for change of mind.

If an arrangement arrives faulty, damaged or incorrect, your rights under Australian Consumer Law continue to apply.

Please refer to our Returns & Refunds Policy for further information.

12. Contact Us

If you have any questions about shipping, delivery, local pickup or your order, please contact:

Artivale

Email: artivaleofficial@gmail.com

Location: Australia

We're always happy to assist with any questions regarding your arrangement or delivery.