Refund policy

Returns & Refunds Policy

At Artivale, every floral arrangement is carefully prepared with attention to detail. We want you to feel confident in your purchase, so we kindly ask that you read our Returns & Refunds Policy before placing an order.

Change of Mind

Due to the nature of our floral arrangements, we do not offer returns, refunds or exchanges for change of mind.

This includes changes in personal preference, incorrect selections or deciding an arrangement is no longer suitable for your space.

We encourage you to carefully review the product photographs, descriptions, measurements and vase colour options before completing your purchase.

Custom & Made-to-Order Arrangements

Custom arrangements are created specifically for you, based on your chosen colours, flowers, sizing and design preferences.

Once your order has been confirmed and work has commenced, cancellations or changes may not be possible.

Any requested changes should be made as early as possible, preferably at least 24 hours before your scheduled completion date.

Additional charges may apply depending on the changes requested and work already completed.

Deposits and cancellation charges will be handled in accordance with the agreed order terms and applicable Australian law.

Damaged or Faulty Arrangements

We take great care when preparing and packaging our arrangements. However, if your order arrives damaged, faulty or incorrect, please contact us as soon as possible.

To help us resolve the issue, please provide:

Your order number
Clear photographs of the damaged or incorrect item
Photographs of the original packaging, where possible
A brief explanation of the issue

Please keep the original packaging until we have reviewed your enquiry, where reasonably possible.

Where applicable under Australian Consumer Law, we will provide an appropriate remedy, which may include a repair, replacement or refund.

If the issue relates to damage during shipping, we may also investigate the matter with the courier.

Damage After Delivery or Collection

Once your arrangement has been received, we ask that it be handled and cared for appropriately.

We do not offer returns or exchanges for accidental damage, breakages or damage caused by improper handling, misuse or incorrect care after delivery or collection.

This does not affect your rights if the product was already faulty or failed to meet a consumer guarantee.

Exchanges

We do not offer exchanges for change of mind once an arrangement has been purchased.

If you wish to make changes to an order that has not yet been completed, please contact us as early as possible. Changes are subject to availability and may involve additional charges.