Privacy policy

Privacy Policy

Last updated: 3 November 2026

At Artivale, we value your privacy and are committed to handling your personal information with care. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, make a purchase or contact us.

By using our website, you acknowledge the privacy practices described below.

1. Information We Collect

When you browse our website, place an order or get in touch with us, we may collect the following information:

Your name, email address and phone number.
Billing and shipping addresses.
Order details, purchase history and product preferences.
Information you provide when enquiring about custom floral arrangements.
Website activity, device information and browsing data collected through cookies and similar technologies.
Payment and transaction information required to process your purchase.

Payments are handled through secure third-party payment providers. We do not directly store your full payment card details.

2. How We Use Your Information

We collect and use your information to:

Process payments and fulfil orders.
Arrange shipping, delivery and collection.
Respond to enquiries and provide customer support.
Communicate important updates about your order.
Manage custom floral arrangement requests.
Maintain and improve our website and shopping experience.
Prevent fraud and protect our business and customers.
Send promotional emails, new collection updates or special offers where permitted by law and in accordance with your marketing preferences.
Meet our legal, tax and recordkeeping obligations.

We only use personal information for legitimate business purposes and other purposes permitted by applicable law.

3. Sharing Your Information

To operate our online store and fulfil orders, we may share relevant personal information with trusted third-party service providers, including:

Shopify, our ecommerce platform.
Secure payment processing providers.
Shipping and courier companies, including Transdirect and its delivery partners where applicable.
Website hosting, analytics and other technology providers.
Marketing and email services where these are used.
Professional advisers or authorities where required or permitted by law.

We only share information as reasonably necessary to provide our services, operate our business or comply with applicable legal obligations.

4. Cookies & Website Analytics

Our website uses cookies and similar technologies to provide a smooth shopping experience.

These technologies may help us remember your preferences, maintain your shopping cart, understand website traffic and improve our services.

Depending on the settings and services enabled on our website, certain cookies may also be used for advertising and marketing purposes.

You can manage cookies through your browser settings and any cookie preference tools made available on our website.

Please note that disabling certain cookies may affect some website features.

5. Marketing Communications

If you subscribe to our mailing list or otherwise agree to receive marketing communications, we may send you updates about new arrangements, collections, promotions and special offers.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.

We respect your communication preferences and will handle marketing information in accordance with applicable Australian laws.

6. Storage & Security

We take reasonable steps to protect your personal information against unauthorised access, misuse, loss and disclosure.

Our website operates through Shopify, which provides technology and security features designed to support secure online shopping.

While we take privacy and security seriously, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for business operations, customer service, legal compliance and recordkeeping obligations.

7. Overseas Processing & Disclosure

Some of the technology providers we use, including Shopify and certain third-party services, may process or store personal information outside Australia.

Where applicable, we take reasonable steps to ensure personal information is handled appropriately and in accordance with relevant privacy obligations.

Details of overseas processing or disclosure may depend on the service providers and applications used by our store.

8. Accessing or Updating Your Information

You may contact us if you would like to:

Request access to personal information we hold about you.
Correct information that is inaccurate or outdated.
Request deletion of your information, where applicable.
Update your marketing preferences.
Ask questions about how your information is handled.

Some information may need to be retained to meet legal or business recordkeeping requirements.

To make a request, please email artivaleofficial@gmail.com.

We may need to verify your identity before processing certain requests to protect your privacy.

9. Privacy Concerns & Complaints

If you have a concern about how your personal information has been handled, please contact us at artivaleofficial@gmail.com.

We will review your enquiry and aim to respond within a reasonable timeframe.

If you remain dissatisfied, you may have the right to raise your concern with the Office of the Australian Information Commissioner (OAIC), where applicable.

10. Children's Privacy

Our website is intended for general shopping purposes and is not directed towards children.

We do not knowingly seek to collect personal information from children without appropriate authorisation where required.

If you believe a child has provided personal information to us inappropriately, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology providers or legal requirements.

Any updates will be published on this page with a revised date.

We encourage customers to review this policy occasionally.